Customer Service Customer Service Sometimes the true test of a company’s customer service is when something actually goes wrong. At Cymbal we try very hard to avoid this, but are realistic and do realize that things happen. We pride ourselves on the simple process we use to service our customers: if you ever need to return a product within 30 days from purchase, we will send you a return authorization number within 24 hours. The form will explain how and where to return the product. If we have made a mistake, for example shipping the wrong item, we will pay for the shipping! We will not just sell you a product; rather, we offer a “steps of service” process to ensure your product is compatible and that you are satisfied with your selection. Returns and Exchanges Restocking fees may apply! Cymbal Communications will accept returns within 30 days of purchase. Merchandise must be in re-sellable condition and include all original packaging. Merchandise cannot be accepted for return after 30 days. Additionally, we are unable to refund original freight charges unless the shipment was made in error. All returns will require a return authorization number: E-mail us at firstname.lastname@example.org and we will reply within 24 hours. Or you can contact us by calling toll-free 1-877-296-2666. For your security, please return merchandise through an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Cymbal Communications is not responsible for items damaged or lost in transit. Refunds will be issued in the same form that payment was received. Credit cards will post within 5 working day of the product being received. At Cymbal Communications, we stand behind our service, our products, and our customers. That is why we have a 100% satisfaction guarantee behind every purchase.