Agent Buddy Training Switch Adapter for VoIP Phones and Headsets


  • Dual control with 2 mute and volume control buttons
  • Listen-in only, or train/take over call
  • Works with wired or wireless headsets or a mix
  • Compatible with many headsets including Plantronics, Jabra, GN Netcom, Sennheiser and etc.
  • Works with IP telephones from Avaya, Polycom, Norstar, Nortel Meridican, that have a RJ9/RJ10/RJ22 (4P4C) connection

Side-by-side training is a key ingredient of any call center training program and we have made it easier with the introduction of our small headset adaptor. Simple plug and play set up. Both users can simultaneously listen, talk, mute and leave a conversation when needed via this adapter.

SKU : 01-HM-RJ9-1
Category :

Product Description

Side-by-side training is a key ingredient of any call center training program. The Agent Buddy Training Switch makes side-by-side training easy to achieve. There are two separate mute buttons which allow either the trainer or the advisor to easily join or leave the conversation. Designed for ultimate control. Mute, adjust volume or take over calls.

All Headset Buddy products are EU RoHS Compliant.

This list is not all-inclusive. Please look up the specifications on your specific phone to see if it has an RJ9, RJ10, or RJ22 handset jack. If your phone is on this list, and the Headset Buddy doesn’t work, then we’ll refund 100% of your purchase plus pay for return shipping.

Incompatible Phones:

Compatible Phones:
Aastra 6731i, 6735i, 6737i, 7446i, 9112i, 9133i, 9116, 9116LP, 9143i and 9480i

Avaya 2420, Avaya One X


Mitel 5330 IP



Nortel Meridican i2002, i2004, i2007

Polycom VVX300, VVX310, VVX 400, VVX410, VVX500, VVX600, VVX1500

ShoreTel VoIP 420, 480, 480G, 485

Compatible Amplifiers:
Plantronics S-12, M22, A20, MX10, TSB, AP15